FedEx at Office Depot - San Jose, CA - 1130 Blossom Hill Rd 95118 (2024)

FAQs

Can I collect my parcel from FedEx Depot? ›

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. Once redirected, you can pick up packages on your schedule at locations that are convenient to where you work or live.

(800) 463-3339

FedEx Corp / Customer service

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

Customers can drop off packages at any of our 56,000+ locations. U.S. Postal Service tender options. Customers can drop off their return package at their local post office or postal collection box, or even leave it in their mailbox or on their front porch.

Can I collect my parcel from the local depot? Yes, if you're not home when your parcel is delivered the courier company will leave a non-delivery card with details of where to go to collect your parcel; along with a contact number should you have any questions.

If you have questions, we have answers. Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800.GoFedEx 1.800.463.3339.

If you still can't find your package, please visit Customer Support and submit the query ""My package says it's delivered, but it's not here"" in the 'Your Virtual Support Assistant' box on the top center of the page. Follow the steps to open a case with customer service to investigate your delivery.

How can I request a redelivery? In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

FedEx Express and Ground Shippers: To support distancing as recommended by the CDC, we request customers that require a Residential pickup explore dropping off at FedEx Drop Box locations. If a Residential pickup is required, please leave package(s) outside the door where possible for pickup.

Will FedEx leave a package on the porch? ›

Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you're not at the delivery address. It's important to note that dangerous goods shipments can't be left on the receiver's doorstep.

In some cases, when a package can't be left at a residential address (e.g., it requires a signature or the driver can't find a secure spot), we'll deliver it to a nearby FedEx location or participating retail partner like Walgreens or Dollar General.

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your schedule at locations that are convenient to where you work or live.

If you don't have a tracking number, you can track by the reference number specified by the shipper when creating the shipment via the FedEx shipping tool. You can go to All Tracking Services, and select the "Track by Reference" tab. You then enter the reference number and relevant information to track your shipment.

If you got a message that says we'll deliver your package by end of day, your package should arrive before 8 p.m. when FedEx usually stops delivering. To get an estimated delivery time for your package, you can enter your tracking number (or other identifying reference number) into the tracking tool.

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your schedule at locations that are convenient to where you work or live.

It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. Refer to your door tag for the pickup location and availability.

You can collect your parcel from the depot by bringing along photographic ID and the notice we sent you advising you of its removal.

It's easy to get your package moving—we'll come to your home or business and pick it up for you. To schedule a pickup, you need to open a FedEx account.